Privacy Policy

Last Updated: July 24, 2025

1. Introduction
Gabi (“we,” “us,” or “our”) is committed to protecting your privacy in compliance with Ethiopia’s Personal Data Protection Proclamation No. 1321/2024 (PDPP). This policy explains how we collect, use, and safeguard your personal information when you use our website or mobile application (collectively, “Services”).

2. Information We Collect

  • Personal Information You Provide: Name, email address, phone number, and delivery address (provided during account registration or checkout).

  • Payment Data: Payment details are processed securely by our third-party payment gateways. We do not directly collect or store your full payment instrument information.

  • Automatically Collected Data: IP address, browser type, device type, operating system, and pages visited. We collect this data through cookies to understand how you use our Services.

3. How and Why We Use Your Information
We use your personal data to operate our business and provide you with our Services. This includes:

  • Fulfilling Our Contract with You: We use your identity, contact, and payment data to process and deliver your orders and manage your account.

  • For Our Legitimate Interests: We analyze technical data to improve our website, app, and customer experience. We also use your data to prevent fraud and secure our transactions.

  • With Your Consent: We will only send you marketing communications and promotional offers if you have given us your explicit consent. You can opt-out at any time.

  • To Comply with the Law: We may process your data when required to do so by Ethiopian law.

4. Sharing Your Information
We do not sell or rent your personal data. We may share it with:

  • Service Providers: Third parties who provide essential services, such as payment gateways, delivery companies, and IT hosting partners.

  • Legal Requirements: If required by a court order, government body, or to comply with Ethiopian law.

  • Business Transfers: In the event of a merger or sale of our company, your data may be transferred as part of the transaction.

5. Data Security
We have implemented appropriate security measures to protect your personal data. This includes using SSL encryption and limiting data access to only those employees and service providers who have a business need to know. In the event of a suspected data breach, we will notify the Ethiopian Communications Authority (ECA) and you, as required by law.

6. Data Retention
We will only retain your personal data for as long as is necessary to fulfill the purposes we collected it for, including for any legal or accounting requirements.

7. Your Legal Rights
Under Ethiopia’s data protection law, you have rights over your personal data. These include the right to access, correct, delete, or restrict the processing of your data, the right to object to processing, and the right to data portability. To exercise any of these rights, please contact us.

8. Cookies
We use cookies to enhance site functionality (e.g., remembering your cart items). By using our Services, you consent to our use of cookies. You can disable cookies in your browser, but this may limit site features.

9. Cross-Border Data Transfers
Some of our service providers (e.g., web hosting) may be located outside of Ethiopia. When we transfer your data internationally, we do so in compliance with Ethiopian law, which requires that we only transfer data to countries that ensure an adequate level of data protection.

10. Contact Us & Your Right to Complain
For any questions or to exercise your privacy rights, please contact us at:

Email: support@gabi.et

You also have the right to lodge a complaint with the Ethiopian Communications Authority (ECA), the supervisory authority for data protection in Ethiopia.